Following are the instructions on how to use our Web Based Email System. The system is accessed as a web page, so you'll enjoy the freedom of accessing the system from any pc with a connection to the internet. The email remains on our server, so you're not restricted to one pc when receiving and sending email (although, you can easily configure an email client like Outlook or Eudora to access the system). All clients are emailed these instructions when opening an account.

Because the iProsper.net Email System is accessed using your internet browser, you can use the Email system anywhere you can connect to the internet. All you need to do is enter the web address of the Email system, http://www.iProsper.net , and login with your username and password.

LOGGING INTO THE SYSTEM 
At the login screen, type your full email address (including the @yourdomain.com) and type your password exactly as you provided it (lowercase and uppercase are DIFFERENT). If you ever have a problem, confirm your password and re-type it again. The system is VERY secure, and if one character is not exactly right, it won't let you in. 

CREATING A FAVORITE 
First, you'll probably want to create a "Favorite" or "Bookmark" of the login screen. To do this, type the address of the Email system, http://www.iProsper.net . Then, before logging into the email system, hold down "Ctrl" and press "D". This will create a "Favorite" of this page. In the future, whenever you want to use the Email system, just click on the "Favorite" you've created. (Remember though, that "Favorite" won't be created on other pc's that you might also use to access the Email system. You'd need to know the address before you could create a "Favorite" on that pc, also.) 

READING YOUR EMAIL 
After logging in, you'll notice 1 link under the "Mailbox" column. The "Inbox" mailbox is where your incoming mail will initially be. The "Sent" and "Trash" mailboxes will be automatically created when you send your 1st message and when you delete a message. They are self-explanatory. To read your incoming email, click the "Inbox" link. Here, you will see a list of emails. You can see who it's from, the subject, date, and how many lines. To open the email, click on the "Subject" of that specific email. This will open the email and you will be able to reply, forward, or just read the message. (SEE HELPFUL TIP 1 BELOW) 

RECEIVING ATTACHMENTS 
If an incoming file has an attachment, it will appear as a link at the bottom of the email. Click on the link to download the email. When the window opens that asks "Open this file from its current location" or "Save this file to disk", choose "Save this file to disk". Then, choose a place on your pc to save the file. (We would suggest creating a folder called "Email Attachments". But any other folder will do. As long as you remember where you saved it.) Then, when the file is finished downloading, you can proceed as necessary. 

FORWARDING A FILE WITH AN ATTACHMENT 
Your new email system allows the forwarding of attachments, unlike many web based email systems. To do so, click the "Forward" button while the email is open on your screen. It may take the Email system a moment to create the email, dependant on the size of the attachment. When ready, you can type any message, if necessary, and send the email. (You'll want to click on the "Preferences" choice at the main menu to set up this feature. On this screen, you'll have the option to change a few features of the account (NOTE: This is done per account, so individual accounts can have different features enabled and disabled). Every account is set up not to forward attachments as default. You'll need to enable this feature in every account you set up, if you want it. Also, on this screen you can select to send deleted messages to a "deleted" folder (highly recommended). You may want to confirm that "Save copy of outgoing mail in Sent folder" is enabled, also.) 

COMPOSING A NEW MAIL MESSAGE 
You can "Compose" new email by clicking the "Compose" button. 

ADDRESSES 
Here, you can either type the address of the person you're emailing, or, if the address is in your "Address Book", you can choose it from the "Addresses" window underneath the typing area and choose the appropriate button ("To","CC",or "BCC"). To automatically add someone to the "Address Book" as you email them, just check the "Add all recipients to address book" box. 

SIGNATURE 
At this screen, you can check the "Include Signature" box to add your pre-designed "Signature" to the bottom of the email. This is nice when you normally type the same info. over and over like name, phone number, fax number, email, etc. (The "Signature" won't appear in the typing window. It's added to the email prior to being sent.)(SEE CREATING SIGNATURE BELOW) 

ATTACHING FILES 
At the "Compose" screen, you can also attach files to your email. To do this, click the "Browse" button, find the file you want to attach, choose "Open". The file name should be in the "Attach File:" field. Then, click the "Attach" button. (This may take a few moments dependant upon the size of the file). When the process is finished, the file name should appear in the box under the "Attach" and "Remove" buttons. To remove the file, highlight the file by right clicking once on the file and click the "Remove" button. 

CREATING A SIGNATURE 
To create a "Signature", at the main screen (the one after you log in), click on the "Change Signature" link. Then, you can enter the information that you'd like to be added to each email you create. Again, the "Include Signature" box must be checked in the individual email to add it. If you want it to automatically be added, click on the "Preferences" link from the main menu and enable this option. 

CREATING ADDITIONAL MAILBOXES 
You can create additional mailboxes to organize your email by clicking the "Manage Mailboxes" link. At that screen, you can add, delete, and modify any mailboxes that you'd like. Examples: personal, office, etc. When the email initially comes into the "Main" mailbox, you can click the "Main" link and at that screen use the check boxes on the left of each message to either delete them or move them to the mailboxes you've set up. Any email deleted is sent to the "Deleted" mailbox. The message must be deleted from that mailbox before its removed from the system. (You must enable this option in the "Preferences" page).

MANAGING THE ADDRESS BOOK 
You can add, delete, and modify entries in your address book by clicking on the "Address Book" at the Main screen (the screen after the login process). At this screen you'll be able to manage your address book. 

MANAGING YOUR AUTO RESPONSE OPTION 
The "Auto Response" option is an email that's automatically sent to anyone that emails you. Its nice to let people know that you've received their message and maybe to update them on your schedule if you won't be available for a period of time. This is also a great way to direct people to your web site. You should definitely include the web address to the site at the bottom of the "Auto Response", if not mentioned in the body. (For the address to be a clickable link, you'll need to include the full address, including the "HTTP://". This goes for any web address you email someone that you want them to be able to click on.) 

MODIFYING USER INFORMATION 
You can modify your "User Information" by clicking on the "Change User Information" link on the main page. This information is what's sent in the "From" area of any emails you send. Currently, the basic, required information exists. You can add more detailed information, if you wish. This information may only appear in your email if the recipient has "Display Full Message Headers" enabled on their email system. 

MANUALS FOR THE EMAIL SYSTEM
For a manual for the email system in PDF format, browse to http://www.ipswitch.com/support/manuals.html and click on the Imail Server version you have (the version is displayed at the login screen).


REALLY HELPFUL TIPS 
1. When clicking on email links, you may want to open that email in a new browser window so you can go back to the email mailbox window without having to hit the "Back" button. This is also great for opening more than one email at a time. To do this, right click on the email link you want to open and choose "Open in New Window". You can use this option on any hyperlink on almost any web page, not just in the Email system. 

2. The Email system is very secure, and therefore may require that you log back in after an extended time of inactivity. This may also happen if you lose your internet connection while in the system. This is done so that someone can't access your email by it being accidentally left logged in. VERY IMPORTANT! If you are ever worried that this may have happened while you are composing an email, then highlight the entire email message, right click and choose copy. Then click the send button. If the system makes you log back in, then you can just paste the email into a new email instead of having to re-write it. 

3. Know who you're receiving email attachments from. Viruses are a serious problem and are expected to only get worse. The great advantage of Web Based Email is that viruses resident in the email message can't affect your pc, because your viewing it as a web page. But, viruses resident in email attachments can affect you if you download them. How can you protect yourself? First, know the sender. Second, scan all attachments with an updated, antivirus software program after downloading and before opening. This should keep you safe. 

4. For a web address to be a clickable link, you'll need to include the full address, including the "HTTP://". 

5. Most people are sensitive about the use of their email addresses. If you have an occasion to email many people at the same time, consider using the "BCC" option. This will send everyone in the "BCC" column the email, but the recipients will only see their own email address. Thus, keeping everyone's email addresses hidden. If you do this, be sure to list your own email address in the "To" area. The "To" field must be filled to send an email message. 

GETTING SUPPORT FOR THE EMAIL SYSTEM 

First, you'll need to have some information handy. Have your email address and password, how you connect to the internet, and your problem available. You can get help on using the Email system in a number of ways: 
1) Check the Questions? section of our web site for tips and frequently asked questions. 

2) Email support if the problem doesn't prevent you from using the Email system all together. 

3) Call the support phone line at 205.391.0055 or 888.890.6720